Mansa AI · mansaai.pro

Effective Date: May 2, 2026

Please read these Terms of Service ("Terms") carefully before using the Mansa AI website (mansaai.pro) or engaging any of our services. By accessing our website or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Mansa AI

Mansa AI is an AI automation agency headquartered in St. Ann, Jamaica. We provide AI automation systems for home service businesses, along with related automation, CRM, and workflow services. References to "Mansa AI", "we", "us", or "our" refer to Mansa AI and its operators.

2. Eligibility

By using our website or services, you represent and warrant that:

- You are at least 18 years of age.

- You have the legal capacity and authority to enter into a binding agreement.

- If acting on behalf of a business, you have the authority to bind that business to these Terms.

- Your use of our services does not violate any applicable law or regulation in your jurisdiction.

3. Services

3.1 Scope of Services

Mansa AI provides AI automation systems for home service businesses, offered as tiered monthly subscription plans (Core, Pulse, and Nexus), along with related setup and, where applicable, website and funnel build services. Plan features, pricing, and current terms are set out on our website and confirmed with you before your subscription begins. Any custom work beyond a standard plan will be confirmed in writing before it begins.

3.2 Service Delivery

All services are delivered remotely. Mansa AI reserves the right to determine the methods, tools, platforms, and personnel used to deliver services, unless otherwise agreed in writing. We will make reasonable efforts to deliver services within agreed timelines, but timelines may be affected by client responsiveness, third-party platform availability, or circumstances beyond our reasonable control.

3.3 Client Responsibilities

To enable effective delivery of services, the client agrees to:

- Provide timely access to required accounts, platforms, data, and information.

- Designate a primary point of contact for communication.

- Review and provide feedback on deliverables within agreed timeframes.

- Ensure all information provided to Mansa AI is accurate and complete.

- Obtain any necessary third-party consents before sharing data with us.

3.4 Changes to Scope

Any changes to the agreed scope of services must be agreed upon in writing by both parties. Additional work outside the original scope may be subject to additional fees.

4. Fees and Payment

4.1 Pricing

Subscription pricing is set out on our website and confirmed with you before your plan begins. Setup fees, where applicable, are quoted during your consultation call and confirmed in writing before any work begins. All fees are in United States Dollars (USD) unless otherwise specified. Mansa AI reserves the right to change pricing for new subscribers with reasonable notice, though pricing already confirmed to an active client will not change without agreement.

4.2 Subscription Billing and Trial

New subscriptions include a 14 day free trial, beginning once your AI system is live. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will begin billing automatically on the plan and billing cycle (monthly or annual) you selected.

Monthly plans bill in advance each month and can be canceled at any time. If you cancel after a billing period has started, you remain responsible for that period, and your subscription will not renew for the next one.

Annual plans bill in advance for the full year and include two months free compared to paying monthly. Annual pricing applies once you have completed your 14 day trial and chosen to continue on an annual plan.

4.3 Late Payment

Payments not received by the due date may incur a late fee of 5% per month on the outstanding balance. Mansa AI reserves the right to pause or suspend services for accounts with outstanding overdue balances until payment is received.

4.4 Taxes

Client is responsible for all applicable taxes, duties, or levies arising from the services, except for taxes levied on Mansa AI's income. Clients in tax-applicable jurisdictions should consult their tax advisor regarding applicable withholding or VAT obligations.

4.5 Refunds

You may cancel at any time during your 14 day free trial at no charge. Once a monthly billing period has started, that period is non-refundable, though your subscription will simply not renew going forward if you cancel. Annual plans are non-refundable once billed, since the two months free pricing reflects an annual commitment made after your trial. Setup fees are non-refundable once work has commenced. If Mansa AI is unable to deliver the agreed services for reasons within our control, we will provide a pro-rated refund for the affected period.

5. SMS and Text Messaging

If you provide a phone number to us, you may receive text messages from Mansa AI related to your inquiry, scheduling, service updates, billing, or promotional offers, in accordance with our Privacy Policy. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Carrier delivery is not guaranteed.

6. Intellectual Property

6.1 Client Ownership

Upon receipt of full payment, all custom deliverables created specifically for the client (including automation workflows, custom code, and documentation) become the property of the client. Mansa AI assigns all rights, title, and interest in such deliverables to the client upon full payment.

6.2 Mansa AI Ownership

Mansa AI retains all rights to its proprietary methodologies, frameworks, templates, tools, and pre-existing intellectual property used in the delivery of services. Nothing in these Terms grants the client any rights to Mansa AI's proprietary systems beyond what is necessary to use the specific deliverables provided.

6.3 Third-Party Platforms

Many of our services involve configuration of third-party platforms, such as GoHighLevel and Claude, among other automation and AI platforms we may use to deliver services. Use of such platforms is subject to the respective platform's own terms of service. Mansa AI is not responsible for changes, limitations, or discontinuation of third-party platforms.

6.4 Portfolio Use

Unless the client requests otherwise in writing, Mansa AI reserves the right to reference the client's business name and describe the general nature of services provided (without disclosing confidential information) in our portfolio, case studies, and marketing materials.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement ("Confidential Information"). This includes but is not limited to business strategies, customer data, financial information, and technical systems. Neither party will disclose Confidential Information to third parties without prior written consent, except as required by law. This obligation survives the termination of any service agreement.

8. Data and Privacy

Any personal data shared with Mansa AI in connection with services is handled in accordance with our Privacy Policy, available at mansaai.pro/privacy. By engaging our services, you consent to the collection and processing of personal data as described therein. If you share third-party personal data with us (e.g., your customer data), you represent that you have the right to do so and that such sharing complies with applicable data protection laws.

9. Warranties and Disclaimers

9.1 Our Warranties

Mansa AI warrants that:

- Services will be performed with reasonable skill, care, and professionalism.

- We have the right to provide the services described.

- Deliverables will materially conform to the plan or scope confirmed with the client.

9.2 Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, MANSA AI PROVIDES ALL SERVICES AND THE WEBSITE "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT AUTOMATION SYSTEMS, INCLUDING AI VOICE AND CHAT AGENTS, WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR MEET ALL CLIENT EXPECTATIONS. WE MAKE NO WARRANTIES REGARDING SPECIFIC BUSINESS OUTCOMES, REVENUE INCREASES, OR LEAD GENERATION RESULTS, AS THESE DEPEND ON FACTORS BEYOND OUR CONTROL.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Mansa AI's total liability arising from or related to any service engagement shall not exceed the total fees paid by the client to Mansa AI in the three (3) months preceding the event giving rise to the claim.

Our services include an AI voice and chat system that interacts with your customers and makes automated decisions, including identifying and escalating potential emergencies. This system is a tool to assist your business, not a replacement for your own judgment or emergency response procedures. You remain responsible for reviewing how the AI is performing, for maintaining your own emergency protocols, and for any decisions your business makes based on the AI's output. Mansa AI is not liable for injury, property damage, missed emergencies, or other harm resulting from the AI system's classification, response, or failure to respond to any interaction, except to the extent caused by our gross negligence or willful misconduct.

In no event shall Mansa AI be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or business interruption, even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Mansa AI and its operators from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

- Your breach of these Terms or any service agreement

- Your misuse of our services or website

- Any content, data, or materials you provide to us that infringe third-party rights

- Your violation of any applicable law or regulation

12. Term and Termination

12.1 Term

These Terms apply for as long as you access our website or engage our services. Individual subscriptions begin at signup and continue until canceled as described below.

12.2 Termination by Client

You may cancel a monthly subscription at any time; cancellation takes effect at the end of your current billing period, and you remain responsible for fees already billed for that period. Annual subscriptions run for the full year once billed and are non-refundable, as described in Section 4.5. Setup fees are non-refundable once work has commenced.

12.3 Termination by Mansa AI

Mansa AI may terminate services or suspend access to our website immediately and without notice if:

- The client breaches these Terms or a service agreement and fails to cure the breach within 10 days of written notice

- The client engages in abusive, fraudulent, or illegal conduct

- Continued service would violate applicable law

12.4 Effect of Termination

Upon termination, the client's rights to use services cease. Provisions that by their nature should survive termination (including confidentiality, intellectual property, payment obligations, limitation of liability, and indemnification) will survive.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation for a period of 30 days. If unresolved, disputes shall be submitted to binding arbitration in Sheridan, Wyoming, under the rules of the American Arbitration Association. Judgment on any arbitration award may be entered in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm.

14. Website Use

14.1 Permitted Use

You may access and use our website for lawful purposes only. You agree not to:

- Use our website in any way that violates applicable laws or regulations

- Transmit any harmful, offensive, or disruptive content

- Attempt to gain unauthorized access to any part of our website or systems

- Scrape, crawl, or extract data from our website without prior written consent.

- Use our website to transmit spam or unsolicited communications

14.2 Website Availability

We do not guarantee that our website will be available at all times. We reserve the right to modify, suspend, or discontinue the website or any part of it without notice.

15. Links to Third-Party Sites

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites. Mansa AI is not responsible for the content, privacy practices, or terms of any third-party site. Access to third-party sites is at your own risk.

16. Modifications to Terms

Mansa AI reserves the right to update or modify these Terms at any time. We will post the revised Terms on our website with an updated effective date. If changes are material, we will make reasonable efforts to notify active clients. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Entire Agreement

These Terms, together with any applicable plan terms, service agreement, and our Privacy Policy, constitute the entire agreement between you and Mansa AI regarding your use of our website and services, and supersede all prior agreements, representations, or understandings on the same subject matter.

18. Contact Information

For questions about these Terms of Service, please contact:

Mansa AI

Website: mansaai.pro

Email: [email protected]

Location: St. Ann, Jamaica